Enablx operates a state-of-the-art multimedia call center providing Level 1 through Level 4 customer service representative support, with Level 4 providing
high-level technical support to technicians on-site. Customer service representatives employed by Enablx provide first-class service and are
loyal to our clients’ products. We maintain low attrition rates and have no minimum seat or call volume requirements. Enablx is located just
45 minutes from New York City in a secure facility with access to a diverse and educated labor pool. Enablx additionally develops and hosts IVR and Web applications to facilitate call center efficiency. This model supports companies that prefer to outsource complex and specialized customer transaction services.
Language Skills
Enablx currently provides customer support in multiple languages, including Spanish and French.
MonitoringMonitoring is done on a scheduled basis to ensure the highest level of service and consistency.
TrainingTraining is provided in-house on a regular basis to ensure our agents are extremely knowledgeable of the products and services they are supporting. Clients are additionally encouraged to train representatives servicing their account either on or off-site.
Customer TrackingLive Agent services allow for the recording of all customers who call-in for any kind of problem or product information. It allows for tracking of specific customers, problems and resolutions to companies, products and/or groups of products.
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