Automated Scheduling of Employees
When there is multiple shift work and large plant activity, strict management of employee schedules is necessary to ensure consistent and appropriate staff levels. The scheduling process is automated so that employees who need a substitute and supervisors who need extra coverage can all be managed. An automated system manages the scheduling requirements, notifies the appropriate parties of the business needs, tracks the responses, pages the correct supervisory personnel and updates the scheduling system. This application helps manage staff accurately and avoids mistakes from unintentional human error.
Automated Tax Return Filing
Taxpayers with uncomplicated State income tax returns can use the telephone or web to complete their tax returns. Users are asked to provide personal and W2 information, so that the system can calculate the amount of tax or refund due and provide the necessary information to the state. The state will then process a bill or refund and mail it to the taxpayer.
Car/Limousine Service Reservations
Parties requiring a car or limo service to and from the airport or place of business can make a reservation by entering their area code and be transferred to an agent in that region or on the web.
Claims Status
Dialing into the system or logging onto the web can provide callers with information on claims (received, paid, general status). The caller is required to enter the appropriate claim number and necessary identification.
Credit Card Collection
Customers who receive notices or telephone calls from their credit card companies are instructed to call a toll-free number to resolve their bills. Callers are instructed to enter or provide their card number and other identifying information. The system or customer service representative then advises the caller of the reason for the notice. Callers then have the ability to make payment arrangements or pay immediately by using a check-by-phone service.
FAQs (Frequently Asked Questions)
Customers can select from a product list or enter a model number to obtain answers to questions about product operation.
Forms Processing
Forms such as applications, provider directories and reimbursement forms can be ordered through this system and fulfilled from the identifying information supplied by the caller.
Lectures
Universities and pharmaceutical companies retain professors and physicians to record lectures in an interview-like forum so that colleagues and/or students can obtain information at their convenience.
Literature Requests
Consumers may request information about your company and products by selecting from a menu of items. All information captured will be processed through the Enablx CTM server and sent to our on-site warehouse for fulfillment.
Magazine Subscription Renewal
Those wishing to renew magazine subscriptions may do so through an automated renewal process. The system collects identifying customer and subscription information as well as credit card information to complete the transaction.
Order Status
Retail customers have the ability to check the status of an order placed. The application retrieves detailed information from the customer, so that accurate ordering information can be provided. This system provides, but is not limited to, the status of an order, whether the order has been shipped, or an expected ship date.
Policy Holder Information
Callers who dial into this system or log onto the web are requested to enter their policy number and some other specific identifying information for security purposes. Callers can then use the system to obtain answers to questions and general information.
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Prescription Approvals
For certain drugs to be available to patients, both physicians and pharmacists must have the necessary approvals to proceed. The approved physicians must be entered into the system, so that when pharmacists call and input their DEA numbers, the system can provide the dispensing authorities with the appropriate approvals.
Price and Availability
By entering the model number of the product of interest, consumers will learn the price and availability of the model requested and where to locate the product.
Product/Warranty Information
Customers who have product or warranty questions can get answers in several ways. Many customers prefer calling into a live product specialist. This service is typically provided during the day, with more automated support in the evening and on weekends, through telephone or web.
Retail and Service Center Locator
Consumers interested in finding a retail location for your products can enter a zip code and be returned locations nearest the zip code entered. Similarly, consumers looking for a service center can enter their zip codes and model numbers to receive locations. Mapping and point-point directions are available on the web.
Retailer/Service Center Surveys
Consumers are invited to participate in a survey evaluating a specific aspect of a company's operation. This can include an opportunity to participate in surveys on a regularly scheduled basis.
Return Merchandise Authorization
Merchants who wish to return merchandise to a vendor need approval from the vendor or manufacturer to do so. Once the merchant has notified the vendor/manufacturer, the authorized return requests are grouped and sent via a file to the CTM server for automated fax (or email) processing to the appropriate merchants. The merchants then follow the instructions on their individual faxes and return the merchandise to the vendor.
Surveys
Customer feedback on new products is very important to pharmaceutical companies. Consumers participate in detailed surveys in order to assist with market research.
Tax Filing Information & Assistance
A state authority provides its citizens with free tax assistance by IVR and web help desk using a common relational database. Taxpayers choose from a menu of topics and subtopics that explain the relevant tax-related topics. Tax filing status, PIN management, forms availability and general questions are all addressed through a computer-related system responsive to tax filers' needs. Tax rates for city, county and state jurisdictions are available to business callers through telephone and web technology.
For specific product questions, customers want to speak to someone directly. Customers can input their serial or registration numbers while waiting to be routed to the next available technician. As part of technical support, callers can be prompted to order the appropriate product information, technical updates, diagrams, or answers to frequently asked questions with fax-on-demand systems that can send them the information automatically. This can streamline the load on the support staff and provide some troubleshooting help on weekends and off-hours.
Television Program Locator
This application can be listed under our 'locator' application with a description that this is a 'Channel locator'. Just like our 'locator' application, the customer has the ability to obtain the channel for viewing a specific network by entering their zip code.
Training Facility Locator
Potential students enter a zip code and the CTM server will return the closest training facilities.
Voice Your Comment/Reality TV
Comments on programming, channel discrepancies, and other areas of concern can be provided by telephone, web or speaking directly to a support representative. The information is gathered and sent to the appropriate network for analysis.
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