Client-Site

For those companies who want to install automated customer support applications in their own technology environment, but do not want to incur the capital expense to purchase, develop, and maintain a platform, Enablx offers turn-key installation, integration, and management of the Enablx CTM platform at the customer facility, becoming the "staff on demand" for its clients. In this scenario, Enablx data centers may be configured as off-site disaster recovery sites.

Enablx-Hosted

For clients who choose to completely outsource the platform, applications, and overhead associated with managing them, Enablx will provide a complete solution, including software, hardware, and infrastructure at an agreed-upon monthly cost. Clients will continue to have access to web-based reporting tools, and maintain the benefits of real-time database integration.

Prompt Recording

In-house and professional voice-over services are provided for all prompts and announcements within the

IVR applications

.

Data Capture

All activity and call related data is stored in the Enablx CTM database, enabling further analysis, data mining, and market intelligence reporting or export at a later date.

Voice Mail

This capability enables the

IVR

to capture information in a voice mail box which is later transcribed by the Enablx Output Services department. As with all data, transcription is inserted with the call record in the Enablx CTM database.

Touch Tone / DTMF capture

Touch Tone enables a caller to respond to the automated application by entering digits via their telephone keypad.

Transcription

Enablx offers transcription services to enable caller-provided information to be entered into a client selected database format. This includes name, address, email, and other pertinent information as required.

Outbound Fax

Enablx provides an array of fax capabilities, including the ability to dynamically generate fax content based on request completed via IVR, Web or Live Agent. Additionally, broadcast faxing enables a single document with dynamic content to be faxed to many locations.

Text to Speech (TTS)

TTS technology is used to formulate spoken words in lieu of traditional recorded voice prompts. This method allows information that is changing constantly to be "spoken" to a caller. This data is commonly stored in the Enablx CTM database and is updated continuously whenever a change occurs. This eliminates the cost and turn-around associated with pre-recorded voice prompts.

Speech Recognition

Voice recognition capabilities include "yes/no", numeric digit strings, and short phrases. A variety of application specific vocabularies can also be developed to support a particular application, such as product names or other anticipated responses.