Enablx operates a state-of-the-art multimedia customer service
call center providing Level 1 through Level 4 customer service representative support, with Level 4 providing high-level technical support to technicians on-site.
Customer service call center representatives employed by Enablx provide first-class service and are committed to all of our clients’ products.
Enablx develops a variety of automated
Interactive Voice Response (IVR) applications, including scheduling systems, tax processing, answering services and card activation.
IVR application services feature flowchart design and scripting consultation, rapid development, testing, and turn-up, back-end database integration, and ongoing monitoring.
Enablx develops a variety of web-based applications, including retail store locators, online reporting, and data entry sites.
Web application services feature site-mapping, functionality consultation and documentation, development, testing, and turn-up, back-end database integration, and ongoing monitoring.
The Enablx CTM Platform utilizes a centralized SQL Server relational enterprise database to capture and retrieve data from all access points (IVR, Web, Live Agent, etc). Enablx has designed a standardized data structure enabling tracking of both transactional and application-specific data.
