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...Custom Development and Hosting |
 Sample Applications |
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Enablx develops a variety of web-based applications, including retail store locators, online reporting, and data entry sites. Web application services feature site-mapping, functionality consultation and documentation, development, testing, and turn-up, back-end database integration, and ongoing monitoring. Graphic design is typically outsourced or integrated based on existing customer sites.
Applications can either be hosted by Enablx in our New Jersey data center, or run on an Enablx CTM Platform currently installed at a customer facility and managed by the Enablx IT team.
Enablx CTM Platform
For those companies who want to host automated customer support applications in their own technology environment, but do not want to incur the capital expense to purchase, develop, and maintain a web-based platform, Enablx offers turn-key installation, integration, and management of the Enablx CTM platform at the customer facility, becoming the “staff on demand” for its clients.
The Enablx data center can be optionally configured for overflow or disaster recovery scenarios. |
Enablx CTM Administration
This tool facilitates management of the Enablx CTM platform, including updates to dealer information, scheduling changes, and reporting for our various retail store locator, employee scheduling, and other applications. In addition, call routing and pre-recorded messages can be dynamically changed in the IVR based on the selections made by the administrator.
Reports provide a view of the data and activity occurring on an IVR or web application. Various statistics and analysis can be performed, based on the reporting requirements of the client.
Inbound Email / Chat
Enablx call center services include queuing and live response to inbound email and web-chat requests.
Outbound Email
Enablx CTM includes an array of email capabilities, such as the ability to dynamically generate email content based on requests inserted via the IVR, Web or Live Agent. Email broadcast is also offered that permits a single document with dynamically updated content to be emailed to many locations.
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