Enablx develops a variety of web-based applications, including retail store locators, online reporting, and data entry sites. Web application services feature site-mapping, functionality consultation and documentation, development, testing, and turn-up, back-end database integration, and ongoing monitoring.
Client-Site or Enablx-Hosted?
You choose - applications can be hosted by Enablx in our data centers, or run on an Enablx CTM Platform installed at your facility and managed by the Enablx IT team.
Client-Site
For those companies who want to install automated customer support applications in their own technology environment, but do not want to incur the capital expense to purchase, develop, and maintain a platform, Enablx offers turn-key installation, integration, and management of the Enablx CTM platform at the customer facility, becoming the "staff on demand" for its clients. In this scenario, Enablx data centers may be configured as off-site disaster recovery sites.Enablx-Hosted
For clients who choose to completely outsource the platform, applications, and overhead associated with managing them, Enablx will provide a complete solution, including software, hardware, and infrastructure at an agreed-upon monthly cost. Clients will continue to have access to web-based reporting tools, and maintain the benefits of real-time database integration.Web Capabilities:
Dashboard Access
View application statistics, call volumes, and other metrics via an interactive online dashboard. Elements can include reporting, animated charts, and graphs, to put all the information at your fingertips
Graphic Design
Enablx works with clients to implement web-based content with a clean, eye-catching design, with layouts customized to your unique requirements.
Inbound Email / Chat
Enablx call center services include queuing and live response to inbound email and web-chat requests.
Outbound Email
Enablx CTM includes an array of email capabilities, such as the ability to dynamically generate email content based on requests inserted via the IVR, Web or Live Agent. Email broadcast is also offered that permits a single document with dynamically updated content to be emailed to many locations.
