Creating Customer Loyalty... The Enablx Way...
Customers today are more knowledgeable than ever. They know what they want and demand the very best from us each and every time. Successful organizations with massive customer loyalty know it takes more than just being polite to keep customers coming back. They understand that the service they give to customers is a reflection of who they are.
Here are 12 customer service skills that create customer loyalty each and every time.
1. Pleasant Personality
The best call center agents know that they need to be personal, friendly, and pleasant with customers in order to be able to develop any relationship with them.
2. Confident Character
Confident call center agents are able to get things done, especially under difficult circumstances. As we are confident in our abilities, our customers will trust us that we can get the job done. They'll know that they can trust you to make things right.
3. Tactful Thinker
Today's scripted call center services only frustrate customers. Thinking outside the box shows our customers we have the power to do the right thing and that we're committed to finding a solution. Creative thinkers don't settle for "I don't know," but always find a way to learn something new and deliver results.
4. Heart-fully Honest
Honesty, with regard for the customer as a human being, is the only way to develop a lasting relationship that makes loyal customers. Real customer service never over-promises or under-delivers.
5. Capable Communicator
Honesty, with regard for the customer as a human being, is the only way to develop a lasting relationship that makes loyal customers. Real customer service never over-promises or under-delivers.
6. Selfless Server
Real service is being responsive to customer needs, always focusing on the ultimate good for the customer.
7. Spectacular Satisfier
The best call center service agents handle even the toughest customer complaints with poise, assurance, and are able to deliver results that create satisfaction.
8. Resourcefully Responsible
Top service performers are able to do even the most basic tasks with excitement and deliver extraordinary results. They are creative with each assignment and challenge they face.
9. Consistently Caring
Call center service professionals understand that each customer is a human being, and what works with one person may not with another. They address each customer need with attention and respect.
10. Kind
Brilliant customer service agents treat every person the way they would like to be treated. They will go beyond what is required because it's the right thing to do.
11. Be who you want your customers to be
Oftentimes, just setting the right example will make the difference. Frustrated customers will only get angrier if they are immediately confronted with a defensive customer service agent. Be calm, take the customer's side, and then begin working on the solution to the problem.
12. Give the type of service you want to receive
After dealing with tough customer problems all day, it's easy to turn around and see the same type of problems with customer service professionals elsewhere. Make a difference in the life of an employee elsewhere by being the perfect customer. Remember how hard it is to serve and make it a little bit easier for that person the next time you contact a call center for service.
