Call Center Services

Our employees are our greatest asset. We maintain low attrition rates and have no minimum seat or call volume requirements. Enablx is located less than an hour from New York City with access to a diverse and educated labor pool. Agent assistance is available in both English and Spanish languages.

Our call center services are currently available 7 days per week, from 8AM until 8PM Eastern Time. Customized operational schedules and holidays can be configured based on your needs, to ensure optimal coverage.

Call center representatives employed by Enablx receive extensive training on client products and services, and are committed to providing a first-class customer service experience. Clients are encouraged to be involved in the training process for those representatives servicing their account.

Training refresher courses are provided on a periodic basis to ensure our call center is providing up-to-date product information and following client procedures.

Our call center agents utilize a centralized knowledge base to document and categorize transactions, locate customer history, and access product and troubleshooting information. Providing the right tools to our agents is the key to enabling them to do their job.

All call, email, chat, and SMS transactions are recorded for quality control purposes. Transactions are reviewed and agents are evaluated on a regular basis to ensure the information being provided is consistent with training, and client policies are being followed. Call center representatives are provided with feedback to ensure customers receive the highest level of service.

Enablx utilizes IVR routing and automatic call distribution (ACD) technology to match caller needs to agent skills to ensure callers are routed to the right person the first time.

In the event your customer is waiting to speak to a live agent, use in-queue messaging to promote products and services, or other information. Also enable your customers to leave a message for call-back if they choose not to wait, or call after hours.

Ease your customer's experience by giving them the option of obtaining answers via their preferred channel - telephone call, email, or chat.

Manage your call center services from anywhere via our online dashboard. Tools include statistical charts, customized reports, routing control, and more.